Empathize with those affected and let them know everything is operating as normal.
Posted Jul 22, 2020 - 00:57 PDT
Monitoring
Let your users know once a fix is in place, and keep communication clear and precise.
Posted Jul 22, 2020 - 00:47 PDT
Identified
As you continue to work through the incident, update your customers frequently.
Posted Jul 22, 2020 - 00:52 PDT
Investigating
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.